{"id":397,"date":"2008-07-21T10:40:58","date_gmt":"2008-07-21T15:40:58","guid":{"rendered":"http:\/\/www.hoodedhawk.com\/blog\/?p=397"},"modified":"2008-07-21T10:40:58","modified_gmt":"2008-07-21T15:40:58","slug":"apple-iphone-customer-support-rules","status":"publish","type":"post","link":"https:\/\/www.hoodedhawk.com\/blog\/apple-iphone-customer-support-rules\/","title":{"rendered":"Apple iPhone Customer Support Rules!"},"content":{"rendered":"

\"\"<\/a>Since the price of the new iPhone 3G is now half of the original price (bringing it in line with the cost of a new Razor or similar phone), I could justify (to my wife) getting one. I went to the local AT&T store on the day they were released (July 11), but they didn’t have any left. I had to get the phone from AT&T vs. an Apple store due to a technicality on our AT&T account and “upgrade pricing”. Anyway, I ordered one (only to discover they were on backorder already). I ordered one for Kirsten as well; I had convinced her to wait to get a new phone until the 3G came out so she could sync with her office email (Exchange), etc. <\/p>\n

I got a notice that my phone was in one week later (this past Friday). I picked it up after lunch, but had to wait until after work to play with it. All was rosy for an hour, and then the screen became all washed-out, and began to flicker. Ick. I went through all I could think of (restored phone via iTunes, complete wipe, etc.) to no avail. I called the AT&T store where I bought and they said to try an Apple store! I guess AT&T can’t do much more than send in a defective phone.<\/p>\n

Anyway, by Saturday morning the phone seemed fine again. But by late evening the screen washout problem was back. Sunday (yesterday) I stopped by my local Apple store (in Columbia, MD). I didn’t have an appointment to see one of the “Genius” bar assistants, but got on a “standby” list. Within 15 minutes I was squeezed in between appointments (thankfully someone was late for their scheduled one), and an iPhone specialist was helping me. I showed him my phone with the washed out screen, and he immediately went [paraphrased] “whoa – that’s not right. Obviously a problem with the LCD screen”. I explained the problem more fully to him and he said he could go ahead and give me a new phone (new, not refurbished, etc.) right then to replace mine – under warranty. He swapped out sim cards, and verified for me that the new phone was working. He also had me go ahead and do a complete reset of my old phone (deleting my personal data for security). After filling out the paperwork, I was out the door with a new, working, beautiful iPhone. Total time in store: <30 minutes. I just love Apple, and the service at the Columbia, MD, Apple store!\n\nBTW, the iPhone is great. Now if I can just keep my 13 year-old from grabbing it to watch YouTube videos or playing Texas holdem...\n\nAlso, Kirsten has had her iPhone for about a week now, and she loves it - especially the ability to check her work email, contacts and calendar from anywhere. \n<\/p>\n","protected":false},"excerpt":{"rendered":"

Since the price of the new iPhone 3G is now half of the original price (bringing it in line with the cost of a new Razor or similar phone), I could justify (to my wife) getting one. I went to the local AT&T store on the day they were released (July 11), but they didn’t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6,1,8],"tags":[],"_links":{"self":[{"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/posts\/397"}],"collection":[{"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/comments?post=397"}],"version-history":[{"count":0,"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/posts\/397\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/media?parent=397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/categories?post=397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hoodedhawk.com\/blog\/wp-json\/wp\/v2\/tags?post=397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}